Customer Service & Operations Credit Analyst

Overview

Credit Operations role responding to customer and stakeholder queries within agreed timelines, supporting business processes, policies and procedures, and delivering customer and business outcomes.

What you'll do

• Process, authorise and investigate all credit operations transactions to defined key performance indicators and service level agreements.
• Identify opportunities to enhance processes and enable a superior customer and business experience.
• Review documentation including loan applications, disclosures and credit evaluations.
• Collect and analyse the required information from customers and businesses.
• Review credit operations processes which could be automated or enhanced to improve the customer and business experience.
• Respond to queries from customers and stakeholders promptly within agreed timelines.
• Investigate queries and support business processes, policies and procedures.

What you'll need

• Customer service abilities along with customer and industry knowledge.
• An awareness of changes in trends, policies and regulations.
• An understanding of the industry and its customers.
• Experience of managing stakeholder relationships.
• Ability to understand and listen to customers, develop relationships and maintain an understanding of their needs.
• Ability to adapt to fast-paced environments.
• Effective organisation skills to deliver to deadlines.

Details

• Location: Bengaluru.
• Hours: 45 per week.
• Job posting closing date: 06/11/2026.