Customer Service & Operations Credit Analyst

Overview

Senior analyst role in Credit Operations, handling customer and stakeholder queries within agreed timelines while supporting business processes, policies and procedures.

What you'll do

• Process, authorise and investigate all credit operations transactions to defined KPIs and service level agreements.
• Identify opportunities to enhance processes and deliver a superior customer and business experience.
• Review documentation including loan applications, disclosures and credit evaluations.
• Collect and analyse required information from customers and businesses.
• Review credit operations processes that could be automated or enhanced.

What you'll need

• Ability to understand and listen to customers, develop relationships and maintain an understanding of their needs.
• Ability to adapt to fast-paced environments.
• Effective organisation skills to deliver to deadlines.
• Customer service abilities along with customer and industry knowledge.
• An awareness of changes in trends, policies and regulations.
• An understanding of the industry and its customers.
• Experience of managing stakeholder relationships.

Details

• Location: Chennai.
• Hours: 45 per week.
• Job posting closing date: 06/11/2026.