Customer Service Representative

Overview

Customer Service Representative who responds to customer inquiries, expedites critical orders, communicates dispositions, and researches and resolves issues and orders.

What you'll do

• Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, and customer credit support to sales team members and/or external customers.
• Expedite orders, handle stock queries, reporting and stock rotation.
• Identify, investigate and participate in opportunities to improve processes and procedures, including various key performance metrics.
• Ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintain and update electronic and/or hard copy records as required.
• Other duties as assigned.

What you'll need

• Minimum of five years of related experience.
• High School Diploma or equivalent.
• Extensive knowledge of the organization, job, practices and procedures.
• Must have computer, email, phone, communication and problem solving skills.
• Must be able to multi-task and work in a fast paced environment.

Nice to have

• May require fluency in more than one language.

Details

• Location: Pune, India.
• Work is performed under minimal guidance; collaboration with internal or external contacts; may participate on teams for special assignments.