Customer Service Represantative

Overview

Customer Service Representative role responding to customer inquiries, expediting critical orders, and researching and resolving issues for the sales team and external customers.

What you'll do

• Respond to customer inquiries, expedite critical orders, communicate dispositions, and research and resolve issues and orders.
• Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, and customer credit support to sales team members and/or external customers.
• Provide order expediting, stock queries, reporting and stock rotation support.
• Identify, investigate, and participate in opportunities to improve processes and procedures, including key performance metrics.
• Maintain good customer relations and resolve customer claims and complaints fairly, effectively and in accordance with consumer laws.
• Maintain and update electronic and/or hard copy records as required.
• Perform other duties as assigned.

What you'll need

• Minimum of five years of related experience.
• High School Diploma or equivalent.
• Computer, email, phone, communication and problem solving skills.
• Ability to multi-task and work in a fast paced environment.

Nice to have

• Fluency in more than one language may be required.

Details

• Location: Bangalore, India.