Customer Service Rep

Overview

Customer Service Rep role at Extreme Networks India, serving as the central point of contact for an assigned territory to quote and close longtail renewal business.

What you'll do

• Serve as the central point of contact for the assigned territory to quote and close longtail renewal business.
• Evaluate monthly and quarterly opportunities in Salesforce, keep Salesforce accurate and up to date, and provide accurate forecasts.
• Provide proactive notification of forecast changes.
• Edit automated service quotes and ensure serial numbers and in-process RMAs are accurately reflected.
• Act as a liaison with all departments to close renewal deals quickly and ensure ease of doing business with Extreme.
• On-going maintenance and upkeep of Salesforce service data within your assigned territory.
• Maintain a keen pulse on ongoing deals through accurate forecasting, opportunity alignment, and real-time updates.
• Proactively address potential roadblocks, steering deals towards successful closure.
• Route qualified opportunities to the appropriate sales executives for further development.
• Make dozens of calls per day, demonstrating a strong phone presence.
• Train and mentor team members, sharing knowledge and best practices to improve team performance.
• Build a pipeline of potential customers by networking with industry professionals.

What you'll need

• Basic requirement: BA.
• 5 to 8 years of experience.
• Self-motivated and goal oriented to meet and exceed quarterly quotas.
• Proactive and self-motivated.
• Awareness and sensitivity to cultural differences, especially when dealing with international customers and partners.
• Ability to remain resilient and maintain a positive attitude in the face of challenges and setbacks.
• Proficiency in negotiating terms, contracts, and agreements, including the ability to secure discounts and favorable terms while maintaining positive relationships with stakeholders.
• Understanding of market trends, competitors, and industry developments.

Details

• Location: Bangalore, India.