Customer Service Representative

Overview

Provide efficient and professional customer service through telephone, live chat, Facebook and email, representing the British Council and supporting sales and business objectives.

What you'll do

• Deliver excellent customer service across multiple channels.
• Manage customer enquiries and complaints.
• Identify sales opportunities and convert leads into bookings.
• Maintain accurate customer records.
• Develop strong product and pricing knowledge.
• Support sales and marketing activities.
• Meet service and sales KPIs.
• Contribute to continuous improvements in the customer experience and Teaching Centre operations.

What you'll need

• At least 6 months of experience in telesales, customer support or an outbound call centre environment.
• Strong English proficiency, fluent in both written and spoken communication.
• A Bachelor's degree in any discipline.

Nice to have

• Experience using Salesforce or other Customer Relationship Management (CRM) systems.

Details

• Location: Delhi, India. On-site role, no hybrid arrangement.
• Fixed term contract of 2 years.
• Working 5 days per week on a rotational shift basis, 8 working hours per shift between 8:00 AM and 8:00 PM, including late evening shifts.
• Two days off per week, rotational and not always on weekends.
• Locally recruited; applicants must have a natural right to work in this location. Relocation support is not provided.
• OCI card holders must have, or be able to obtain, a special work permit from the Government of India to work at the British High Commission. The British High Commission cannot sponsor work visas or assist with the special work permit, and offers to OCI card holders are conditional on obtaining it.