Customer Success Advocate - Northwest

Overview

Customer Success Advocate responsible for helping customers realize value from Motorola Solutions' hybrid-cloud portfolio. The role manages a regional customer portfolio, driving adoption, workflow maturity, retention, and customer advocacy.

What you'll do

• Build trusted relationships with operational leaders and end users.
• Lead onboarding, business reviews, health checks, and other customer touchpoints.
• Drive adoption of licensed features and mission-critical workflows.
• Use usage data and feedback to recommend configuration and workflow improvements.
• Monitor account health and execute churn-risk mitigation plans.
• Escalate customer issues and product gaps to internal teams.
• Support renewal and expansion cycles with adoption insights and risk assessments.

What you'll need

• At least 1 year of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a related customer-facing role.
• Experience with SaaS, cloud, or mission-critical technology products.
• Bachelor's degree in Business, Communications, Public Safety, Information Technology, or a related field, or equivalent practical experience.
• Ability to use CRM and business intelligence tools to monitor account health and adoption.
• Strong verbal and written communication skills.
• Ability to identify risks, propose solutions, and drive follow-through.
• Legal authorization to work indefinitely in the United States.

Nice to have

• Experience with public safety, PSAPs, 9-1-1 call handling, or government technology.
• Experience driving product adoption and managing a KPI-based book of business.
• Experience with Salesforce, Gainsight, Tableau, or similar tools.

Details

• Remote role associated with Colorado.
• Potential travel of 25% within the assigned region.
• Target base salary: $78,000-$85,000 USD yearly.