Customer Success Architect

Overview

Customer Success Architect at TraceGains, a Veralto company, working directly with customers to ensure successful onboarding, implementation, and retention, and consulting to determine how TraceGains solutions meet their needs.

What you'll do

• Turn customer goals into action by guiding onboarding and implementation, coordinating milestones, and keeping customers moving toward value.
• Keep projects on track by clarifying scope, managing competing priorities, and coordinating smooth handoffs.
• Help customers embrace TraceGains by connecting product capabilities to their workflows and building confidence in new ways of working.
• Act as the customer's advocate: listen closely, address concerns, and reset expectations when implementation needs differ from the agreed scope.
• Bring the right people together by partnering with Customer Success, Sales, Support, Product, and R&D, and engaging services or advanced-configuration specialists when needed.
• Build trusted relationships with customer users and executive sponsors through clear communication and practical problem-solving.
• Grow your product expertise and share customer insights to strengthen implementation practices and improve the customer experience.

What you'll need

• 3 to 5 years of client-facing experience, with a customer success background and a passion for helping customers achieve their goals.
• Strong project-coordination and interpersonal skills, including the ability to manage priorities, clarify scope, and navigate challenging customer conversations constructively.

Nice to have

• B.S. or B.A. degree.
• Experience guiding customer implementations, especially onboarding or implementing customers in a SaaS environment.
• Food and beverage, quality, R&D, supply chain, or related technical experience that helps you understand customer workflows.

Details

• Remote, United States of America.
• 10% travel required to customer sites, industry events, department meetings, all company events, and in-person seminars or networking events, which may include overnight stays.
• Eligible for Bonus Pay.