Customer Success Engineer

Overview

Customer Success Engineer in Neara's growing Japan team, building engineering-grade digital models of utility networks and deploying and refining use cases that solve each network's financial, risk and community challenges.

What you'll do

• Design efficient, automation-first delivery workflows capable of handling large datasets.
• Unite and reconcile GIS, LiDAR and non-spatial data sources to improve the accuracy and reliability of client reporting.
• Build reports and dashboards that enable effective data analysis and tracking, tailoring the Neara Platform to each client's requirements.
• Configure client projects and integrate the Neara platform with the systems of Japanese utility clients.
• Detect inaccuracies in the digital models and implement efficient solutions to remediate.
• Partner with engineering and product teams to identify and prioritise improvements, including localisation for Japanese standards and workflows.
• Analyse client requests and issues on delivery and pre-sales projects, and identify new opportunities to add value to each implementation.
• Assist with the preparation of documentation to assist commercial team members, including technical explainer documents that can be shared with Japanese utility research groups.
• As the Japan team grows, mentor and train new team members, fostering a culture of continuous learning and skill development.

What you'll need

• A university degree, ideally in Electrical or Civil Engineering, Geography/GIS, Computer Science, Physics, Mathematics or a related field.
• Business-level or native Japanese, including technical writing and customer-facing communication.
• Professional working proficiency in English for communication with global teams.
• Experience in GIS/CAD geoprocessing and/or LiDAR.
• Proven coding experience in at least one programming language, with a track record of implementing scalable solutions in a professional setting.
• Experience working with cloud-based software.
• Three years of experience in GIS, engineering, implementation or technical delivery roles.

Nice to have

• Experience with FME, and with databases including logical, lookup and reference functions.
• Familiarity with GIS and asset management platforms used by Japanese utilities, such as ESRI.
• Experience supporting transmission or distribution infrastructure projects for Japanese utilities or their engineering partners.
• Experience in system implementations, integrations and technical project delivery.
• Familiarity with Japanese design or engineering standards and/or line design tools such as PLS-CADD.
• A strong interest in spatial reasoning and working with 2D and 3D data.
• A careful, quality-focused approach and a commitment to seeing complex technical work through to completion.
• Collaborative communication across cultures and time zones, with colleagues in Australia, Europe and the US.

Details

• Location: Tokyo, Japan; remote working in Japan with travel expectations to customers and the team based in Tokyo.
• Reports to the VP of Customer Success, APAC (based in Sydney).
• Requires current and unrestricted rights to work in Japan.
• Regular travel to customers and other Neara offices in Sydney, London and the US.
• Works in Japanese with customers and in English with the wider Neara team.