Overview
As a Customer Success Engineer, you will be the primary technical owner driving long-term customer outcomes across the Veeam Data Platform.
What you'll do
- Lead onboarding, adoption, and optimization for customer accounts.
- Configure customer accounts and customize backup policies and storage.
- Proactively identify churn risk, migrations, and upsell opportunities.
- Run recovery simulations and conduct DRMM assessments and quarterly resilience reporting.
- Monitor signals to detect churn risk early and define mitigation plans.
- Build protection plans and recommend software products and architectures across the Veeam Data Platform.
What you'll need
- 5+ years in customer-facing engineering roles focused on data backup and recovery.
- Advanced level of English.
- Hands-on experience across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
- Experience designing and executing protection plans, migrations, and recovery simulations.
- VMCE certification required (may be completed post-hire within an agreed timeframe).
- Ability to translate business outcomes into technical adoption roadmaps and measurable value.
- Skills for executive stakeholder engagement (CISO/CIO) and cross-functional collaboration.
Details
- Remote work is only possible for employees located in France.
Read the full description and apply on the company’s own careers page.
