Customer Success Operations Specialist

Overview

Sales Operations Administrator supporting sales teams by creating renewal quotes, supporting sales reps, and maintaining data accuracy, working cross-functionally with Sales, Manufacturing, Channel, Operations, and Billing.

What you'll do

• Support the Customer Success team by managing the contract cycle and building renewal quotes, ensuring deal structure aligns with the contracted subscriptions to be renewed.
• Respond to CSM inquiries related to quotes, orders, and invoices.
• Follow up as required to manage the process through booking of renewal, including order processing as needed.
• Verify that data from contracts is aligned to financial models and that appropriate approvals are in place.
• Serve as a data steward for accurate partner, prospect, and customer data within Salesforce.
• Support various aspects of the quote-to-cash cycle as needed, including opportunity creation and order management.

What you'll need

• 4 or more years of experience in sales operations.
• Salesforce.com experience.
• Prior experience working with quoting, subscriptions and contracts.
• Undergraduate degree from an accredited university.
• Excellent verbal and written communication skills.
• Motivated, organized, self-starter.
• Process and quality oriented with attention to detail.

Nice to have

• Prior experience working with channel partners.

Details

• Remote work, Bengaluru.
• Working hours: 2:00 PM to 11:00 PM.
• Candidates interviewing remotely are expected to be on camera during all video interviews.
• Background checks are required for this position.
• May require access to information protected under U.S. export control laws and regulations (EAR); an offer is conditioned on authorization where applicable.