Customer Success Specialist

Overview

Supports Client Managers and a high-caliber base of mostly top-volume customers by building long-term relationships, driving adoption and business value, and managing contracts, renewals and commercial activities.

What you'll do

• Ensure Client Managers are supported through standard channels and build long-term trusting relationships with customers so they realize full value from their investment with Maersk.
• Continually assess customer progress toward stated goals and drive expected results in adoption, usage, business value, friction and overall relationship.
• Quickly resolve customer challenges by leveraging resources from across the company as needed.
• Manage the CAT allocation process and coordinate with customers to ensure they deliver on the commitment.
• Manage ocean and logistics contract renewals and tender handling, leveraging resources from across the company as needed.
• Handle timely contract renewals and contract management.
• Work closely with front-line sales on account planning, goal setting and marketing strategies.
• Communicate service or rate changes to assigned accounts.
• Carry out sales support tasks and commercial activities from start to finish.
• Assist management with day-to-day team needs, special projects, training activities and reporting.
• Assist managers with escalations and disputes, and escalate situations to management on a timely basis.
• Act as back-up for Senior Customer Success Partners and Customer Success Manager when absent.
• Be a strong role model for what good looks like to others on the team.
• Actively support implementation of local and global initiatives, and drive and support functional transformation efforts.
• Drive commercial actions and awareness within your team and with colleagues across functions and countries.

What you'll need

• Bachelor's degree in business or a related industry.
• Minimum 2 years of experience in Sales Support or Customer Support within a similar area of expertise.
• Account management execution and building customer relationships.
• Commercial knowledge.
• Excellent communication skills.
• Understanding of how Maersk solutions address different customer pains.
• Proficiency in MS Office programs such as Excel, Word and Outlook.

Details

• Location: Chennai, India (600116).