Customer Success Specialist

Overview

Develop customer relationships that promote retention and loyalty, supporting Client Managers and the Area Sales and GSC teams so assigned customers achieve their expected business outcomes with Maersk solutions.

What you'll do

• Support Client Managers through standard channels and build long-term trusting relationships so customers realize full value from their investment with Maersk.
• Continually assess customer progress toward stated goals and drive results in adoption, usage, business value, friction and overall relationship.
• Quickly resolve customer challenges by leveraging resources from across the company as needed.
• Manage the CAT allocation process and coordinate with customers to ensure they deliver on the commitment.
• Manage ocean and logistics contract renewals and tender handling, including timely contract renewals and contract management.
• Work closely with front-line sales on account planning, goal setting and marketing strategies.
• Communicate service or rate changes to assigned accounts.
• Carry out sales support tasks and commercial activities from start to finish.
• Assist management with day-to-day team needs, special projects, training activities and reporting.
• Assist managers with escalations and disputes, and escalate situations to management in a timely manner.
• Act as back-up for Senior Customer Success Partners and Customer Success Manager when absent.
• Handle a high-caliber client base, mostly top volume customers.
• Be a strong role model for "what good looks like" to the team.
• Actively support local and global initiatives and drive functional transformation efforts.
• Drive commercial actions and awareness within your team and with colleagues across functions and countries.

What you'll need

• Bachelor's degree in business or a related industry is preferred.
• Minimum 2 years of experience in Sales Support or Customer Support within a similar area of expertise.
• Account management execution and building customer relationships.
• Commercial knowledge.
• Excellent communication skills.
• Understanding of how Maersk solutions address different customer pains.
• Proficiency in MS Office programs such as Excel, Word and Outlook.

Details

• Location: Chennai, India (600116).