Customer Support Associate

Overview

Customer Support Associate role supporting SeatGeek through Frontier for remote Philippines. You’ll help customers navigate ticketing and event issues across phone, email, and live chat.

What you'll do

• Support customers via phone, email, and live chat.
• Answer questions about ticket purchases, delivery, transfers, account access, payments, refunds, and event changes.
• Investigate customer concerns using SeatGeek systems, policies, and internal resources.
• Communicate clearly and empathetically, especially for urgent or frustrating issues.
• Take ownership of issues, resolve accurately and timely, and document interactions.
• Escalate situations requiring additional support through appropriate channels.

What you'll need

• At least two years of experience in customer support/service/contact-center operations or another customer-facing role.
• Strong spoken and written English.
• Experience assisting customers through phone, email, or live chat.
• Ability to stay calm and helpful during difficult conversations.
• Strong problem-solving skills and judgment to resolve or escalate.
• High attention to detail to document information accurately.

Details

• Remote in Philippines with working hours 8AM–5PM EST and 5 working days per week with 2 consecutive days off.
• Expected start date October 19, 2026; expected production start date November 2, 2026; full-time two-week training program beginning October 19, 2026.