Customer Support Engineer

Overview

Support SEP and Galaxy customers with break/fix and technical inquiries, act as liaison to ensure timely service, and help customers get the most from Starburst products.

What you'll do

• Respond to and resolve Galaxy and SEP customer inquiries via chat, email, or call session, within specified SLA windows.
• Support matters including configuration, security, integration and cluster issues.
• Contribute to the customer-facing self-serve knowledge base.
• Collaborate with pre- and post-sales teams to ensure cross-functional alignment and customer satisfaction.
• Escalate and manage escalated issues with Engineering to ensure good outcomes for customers.
• Participate actively in ongoing learning, including team training and development.

What you'll need

• Curiosity to learn and explore various approaches and solutions across a wide range of technologies.
• Ability and desire to learn and work cross-functionally in a customer-success-oriented company.
• Strong communication skills.
• Ability to function in a fast-paced dynamic environment when needed.

Nice to have

• Background deploying and debugging complex systems.
• Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase.
• Big Data (Hadoop, Data Lakes, Spark).
• Docker and Kubernetes.
• Cloud technologies (AWS, Azure, GCP).
• Security: authentication (LDAP, OAuth2.0), authorization technologies, SSL/TLS.
• Linux skills.
• DBMS concepts and SQL exposure.
• Languages: SQL, Java, Python, Bash.

Details

• Location: India.