Customer Support Engineer

Overview

Customer Support Engineer in KLA's Services team, diagnosing and repairing semiconductor equipment at customer sites and by telephone.

What you'll do

• Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site, ensuring equipment enhances customer production.
• Repair and update equipment at customer facility.
• Repair system level problems that have multiple causes and no standard procedures, based on technical knowledge, education, training and certification.
• Assess customer processes for issues such as chemical leaks or contamination, and recommend shutdown of customer fab where conditions are unsafe.
• Prepare field service reports on customer support activity and provide documentation to supporting functions on recurring problems.
• Prepare quotes for customers based on labor, travel expenses and parts needed, assisting regional admin as needed.
• Assist other field service engineers, including guidance and technical assistance to Installation Engineers on installations or on installing and dismantling demonstration machines.
• Conduct customer orientation and technical training on equipment maintenance support for user applications.
• Travel by car or commercial transportation to customer facilities.
• Contribute to capturing, re-use, collaboration and improvement of knowledge using available systems.

What you'll need

• Master's Level Degree and 2 years related work experience, or Bachelor's Level Degree and related work experience of 3 years.

Details

• Location: Ningbo, Zhejiang, China.
• Travel to customer facilities is required.