Customer Support Engineer, Tier 2 - Mexico

Overview

Provide Tier 2 customer support engineering for Windows and Active Directory, serving as a subject matter expert for technical troubleshooting and executive-level customer communication. Resolve complex identity and directory integration escalations affecting enterprise IT infrastructure.

What you'll do

• Resolve high-complexity identity integration escalations.
• Troubleshoot directory integration issues.
• Support Windows environments.
• Support Active Directory environments.
• Communicate with customers at an executive level.
• Expand support across RADIUS, SSO, SAML, SCIM, and AI features.

What you'll need

• Expertise in Windows.
• Expertise in Active Directory.
• Deep technical troubleshooting capability.
• Ability to handle complex identity and directory integration escalations.
• Ability to communicate with executive-level customers.

Details

• Remote role.
• Location: Mexico City, Mexico.