Customer Support Specialist

Overview

Customer Support Specialist role supporting HubSpot customers across product lines and customer channels. You’ll resolve customer issues and help customers effectively use HubSpot tools.

What you'll do

• Communicate with customers via phone, live chat, and e-mail to resolve issues.
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries.
• Identify and diagnose software issues to fix and improve the product experience.
• Use internal resources and tools to learn and adapt to product and industry changes.
• Use business acumen to identify opportunities to grow customers’ business and convert them into leads for Sales.
• Collaborate with teams such as Customer Success and Product to retain and grow customers.

What you'll need

• Fluency in English.
• Be self-motivated, curious, and eager to learn with a growth mindset.
• Be performance oriented with a strong customer-first mentality.
• Have curiosity for technical deep-diving and troubleshooting.
• Be able to understand and utilize documented knowledge and current/emerging technologies.
• Be comfortable working across phone, email, and live chat.
• Seek regular feedback and coaching.

Details

• Office location: Bengaluru, India.
• Hybrid work arrangement: 3 days in the office and 2 days remote.