D&T Analyst II – Corporate Services

Overview

Own the physical security systems that protect people and sites at General Mills locations worldwide, including badge access, video surveillance and visitor management. Work hands-on with vendors, integrators and site teams to plan upgrades, troubleshoot issues and bring new systems online.

What you'll do

• Administer and maintain Badge Access Control systems (e.g., AMAG), including panel and reader configuration, credentialing and access group management across global facilities.
• Configure, commission and troubleshoot CCTV/Video Surveillance systems (e.g., Milestone) to ensure continuous coverage and platform stability.
• Manage and enhance Visitor Access Management platforms (e.g., SPLAN) to keep visitor workflows secure, efficient and aligned with site requirements.
• Support and refine site-specific Physical Security configurations to keep systems compliant with enterprise security standards.
• Own and maintain technical documentation, device inventories, IP/network mappings and as-built diagrams for every site.
• Act as the technical liaison with security integrators and vendors, including statement-of-work validation, service reviews, deliverable acceptance and escalation of recurring deficiencies during installations, upgrades and service delivery.
• Coordinate with site and facilities teams to plan project timelines, access windows and on-site logistics for security deployments.
• Monitor and maintain integrations between Physical Security platforms and enterprise systems.
• Triage, escalate and resolve incidents related to access control, video surveillance and visitor management, ensuring timely acknowledgment and resolution per defined SLAs.
• Ensure platform performance, cybersecurity and adherence to physical security best practices and compliance requirements.
• Collaborate with Global Security and Corporate Services stakeholders to identify improvement opportunities and implement incremental enhancements.
• Research, evaluate and pilot proof-of-concepts for new security hardware and software capabilities to expand platform value.
• Partner with Solution Managers, Product Owners and business stakeholders to refine backlog priorities and translate requirements into technical specifications.
• Support system upgrades, firmware/software patching and device replacements, ensuring minimal disruption to site operations.
• Maintain lifecycle and asset-management records, including warranties, spares, end-of-life status and replacement and system upgrade planning.
• Create SOPs, runbooks and training materials and provide knowledge transfer to site security and facilities teams.
• Provide dedicated coverage during rotational night shift hours (7:00 PM – 4:00 AM India time) to support real-time monitoring, escalations and time-sensitive vendor/site coordination.

What you'll need

• 8+ years of overall IT experience and 5+ years of overall Physical Security experience, with hands-on experience configuring and supporting Access Control, Video Surveillance and Visitor Management systems.
• Experience administering Access Control platforms (e.g., AMAG or similar), including panel/reader configuration, credentialing and access group management.
• Hands-on experience with Video Management Systems (e.g., Milestone or similar), including camera commissioning, network configuration and troubleshooting.
• Familiarity with Visitor Management platforms (e.g., SPLAN or similar) and visitor workflow configuration.
• Experience with system integrations and data interfaces, such as APIs, identity/directory services, HR systems, badging systems, visitor management and monitoring platforms.
• Working knowledge of IP networking fundamentals (IP addressing, VLANs, network diagrams) and ability to create and maintain technical documentation and as-built diagrams.
• Experience coordinating with security integrators, hardware/software vendors and site/facilities teams on installation and service delivery.
• Strong incident management skills, with the ability to triage, escalate and resolve issues within defined SLAs.
• Knowledge of Physical Security Infrastructure, including controllers, readers, locks, door hardware, video servers, PoE, cabling, UPS and low-voltage design.
• Knowledge of security system compliance, cybersecurity and industry best practices for access control and surveillance systems.
• Detail-oriented with strong problem-solving skills and the ability to work independently across multiple global sites.
• Demonstrated ability to collaborate with stakeholders, translate business requirements into technical solutions and manage external vendor relationships.
• Strong written and verbal communication skills, with the ability to explain technical security issues to nontechnical stakeholders.
• Willingness and flexibility to work rotational night shift hours (7:00 PM – 4:00 AM India time) to support global site coverage.

Nice to have

• Bachelor's degree in Information Technology, Engineering or a related field.
• Relevant certifications in physical security systems (e.g., AMAG, Milestone or equivalent).

Details

• Location: Powai, Mumbai, Maharashtra, India.
• Rotational night shift hours, 7:00 PM – 4:00 AM India time.
• Applicants must meet minimum age qualifications in the country in which the job is located.