Data Network Services Specialist - RDT Hosting and Infrastructure (HI)

Overview

Configure, implement, operate and optimize supported IT network technologies, ensuring a reliable and stable environment and applying automation to reduce manual work.

What you'll do

• Ensure infrastructure runs properly to meet agreed SLAs, OLAs, SLIs and SLOs in line with quality requirements.
• Manage internal infrastructure updates and patch implementations to maintain a reliable and stable environment.
• Work with stakeholders, internal and external, to design, build and maintain IT solutions that meet business requirements for performance, availability, security and compatibility.
• Apply software engineering principles to build and manage large-scale IT infrastructure products across their lifecycle.
• Provide self-service tools that abstract away infrastructure complexity.
• Manage ITSM processes and track resolution for reporting and resolving incidents, problems, changes, requests and releases.
• Serve as technical support for all technologies managed by the team.
• Build relationships with customers, developers and support teams to deliver support that meets or exceeds expectations.
• May lead assigned projects to influence and achieve defined goals and dates.
• Ensure external vendors and service providers meet high standards.
• Maintain in-depth knowledge of current and emerging technologies within your infrastructure area (such as data center, wireless, LAN, WAN and automation) to tackle complex, interdisciplinary issues.

What you'll need

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience.
• Over 3 years of experience as a Network Engineer.
• Experience supporting, troubleshooting and implementing large and complex data networks (LAN, DCLAN, WAN, Wireless).
• Experience working with external vendors and service providers, particularly telecom carriers.
• Experience with infrastructure automation, including automated provisioning of network devices.
• Experience applying infrastructure automation tools, infrastructure as code (IaC), scripting languages, logging, monitoring and observability tools.
• Ability to work flexible hours, handle occasional overtime, and participate in on-call duties.
• Fluent in English, both written and spoken.

Nice to have

• Cisco CCNP certification.

Details

• Location: Hyderabad.
• Full-time employment contract.
• Hybrid working model.
• Flexible hours, occasional overtime and on-call duties.