Delivery Operations Associate Manager

Overview

Manage medium-sized teams and oversee day-to-day Procure to Pay (P2P) service delivery within Accenture's Finance Operations vertical, covering accounts payable, procurement, IATA and expenses.

What you'll do

• Collect operational data reports, conduct analysis and reconcile transactions to help determine financial outcomes.
• Manage medium-sized teams and oversee day-to-day service delivery.
• Oversee outbound BSP settlement operations, aged item resolution, airline partner SLAs and regulatory reporting.
• Design, implement, manage and support all P2P activities across the full delivery scope, including the Purchase Tower, Vendor Master Data Management, Requisitions and PO Review, Goods and Services Receipting (SUPPLY or WIMS), the Accounts Payable and Expenses Tower, Exception Management, Credit Note Processing, Payment Process and Reconciliations via Oracle or Blackline, Supplier Reconciliations, AP Reporting, QA Checks, Workers Compensation via Injury Connect, IATA Settlement and MBS Outbound, RCTI Reconciliation and Processing, and Expenses Reimbursement.
• Maintain RAID logs and proactively escalate AP control gaps, payment risks and audit findings to senior leadership and clients.
• Act as the primary accountability point for P2P service delivery, quality and client satisfaction.
• Identify and assess complex operational issues and develop solutions through detailed analysis.
• Align operational goals with the strategic direction set by senior management.
• Engage with client and internal stakeholders, recommend alternative approaches, and make independent operational decisions.
• Analyse AP aging reports, GRIR (Goods Receipt or Invoice Receipt) reconciliations, and vendor statement reconciliations.
• Identify root causes of invoice exceptions, payment holds, and three-way match failures.
• Take part in month-end close activities including AP accruals, liability reporting, and balance sheet reconciliation.
• Track KPIs such as invoice processing cycle time, touchless rate, and on-time payment rate using large datasets.
• Proactively manage supplier relationships, including onboarding, master data maintenance, and escalation handling.
• Act as a point of contact for internal business partners on AP process queries, SLA adherence, and audit requirements.
• Translate complex AP workflows into clear, actionable updates for non-finance stakeholders.
• Work cross-functionally with procurement, finance, treasury, and business units to drive AP process efficiency.
• Communicate effectively with vendors and internal stakeholders to resolve invoice disputes and payment queries.
• Partner with shared services or GBS teams in a matrixed environment.

What you'll need

• Qualification: BCom or MCom (or MBA Finance).
• 10 to 14 years of experience.
• Skill required: Procure to Pay, end-to-end P2P delivery across AP, Procurement, IATA and Expenses.
• Experience in the travel or aviation industry.
• Language: English (Domestic), Advanced.
• Proficiency in analysing AP aging reports, GRIR reconciliations, and vendor statement reconciliations.
• Ability to identify root causes of invoice exceptions, payment holds, and three-way match failures.
• Experience with month-end close activities including AP accruals, liability reporting, and balance sheet reconciliation.
• Comfortable working with large datasets to track KPIs such as invoice processing cycle time, touchless rate, and on-time payment rate.
• Hands-on experience with Oracle ERP, Accelya, Concur, Power Automate or RPA, and service management tools supporting end-to-end Procure-to-Pay and Accounts Payable.

Nice to have

• Familiarity with e-invoicing standards (EDI, XML, or portal-based), OCR or AI-based invoice capture, and touchless processing.
• Track record of identifying and implementing process improvements that reduce invoice cycle time, exception rates, or manual effort in AP operations.
• Experience with AP automation initiatives leveraging RPA or workflow tools, e.g. Power Automate, to streamline invoice routing and approval workflows.
• Knowledge of vendor portal adoption strategies to drive self-service and reduce AP team workload.
• Exposure to audit support, SOX controls, and internal control frameworks within an AP function.

Details

• Location: Gurugram.