Deployment Center Associate - Hyderabad

Overview

The Deployment Center Associate supports the day-to-day preparation, deployment, maintenance, and tracking of Crowe endpoint hardware, working under the direction of Deployment Center leadership.

What you'll do

• Process IT hardware throughout its lifecycle, including receiving, inspecting, testing, cleaning, staging, and preparing equipment for deployment or return to inventory.
• Prepare and configure laptops and related equipment for new hires, laptop refreshes, service swaps, and other deployment needs.
• Perform basic hardware troubleshooting and component replacement as appropriate; identify and escalate equipment requiring additional repair or warranty support.
• Maintain accurate hardware inventory by properly labeling, storing, tracking, and documenting equipment and transactions.
• Fulfill approved hardware requests and maintain accurate request and asset information in ServiceNow and other applicable systems.
• Support scheduled hardware deployments, new-hire onboarding activities, and other regional Deployment Center needs.
• Maintain an organized, secure, and efficient Deployment Center workspace and follow established processes, procedures, and documentation standards.
• Communicate equipment issues, inventory concerns, workload constraints, and potential delays to Deployment Center leadership in a timely manner.
• Perform other endpoint hardware and Deployment Center activities as assigned.

What you'll need

• Bachelor's degree in Information Systems, Information Technology, Computer Science, or a related field, or equivalent relevant experience.
• Basic knowledge of computers, laptops, peripherals, and common hardware components.
• Strong attention to detail and commitment to completing work accurately.
• Strong organizational and time-management skills with the ability to manage multiple assigned tasks.
• Ability to follow documented processes and instructions consistently.
• Ability to work effectively as part of a team and communicate clearly with colleagues and internal clients.
• Demonstrated reliability, accountability, and willingness to take ownership of assigned work.
• Ability to adapt to changing priorities and workload demands.
• Ability to perform hands-on work involving laptops, monitors, peripherals, and other IT equipment.

Details

• Work from office for 5 days; on-site (in office) to support Deployment Center operations.
• As required, ability to work after hours to support business or deployment needs.
• Interfaces with India Deployment Center Senior Associate, US Deployment Center Lead, Endpoint Technologies Engineers, Client Service Support Specialists, and other IT and business stakeholders as required.