Senior Analyst - HR Operations

Overview

Senior Analyst in HR Operations at JLL, handling HR case resolution, compliance auditing, and HR systems data work for the AMER region with global shared service coverage.

What you'll do

• Resolve queries and transactions related to core HR processes.
• Conduct comprehensive audits of federal and state labor law compliance across the AMER region.
• Analyze complex business processes to identify control gaps, assess risks, and recommend practical solutions that strengthen operational effectiveness and compliance for global employees.
• Extract, analyze, and reconcile data from Workday including employee records, compensation structures, leave tracking, and benefit enrolments.
• Navigate government portals to verify filing accuracy and retrieve regulatory requirements.
• Work with and assist global employee/HR users from APAC, EMEA and AMR.
• Perform detailed reviews of processes, controls, and supporting evidence to ensure accuracy, completeness, and adherence to established standards.
• Prepare and maintain detailed workpapers documenting procedures performed, evidence reviewed, and conclusions reached, along with control documentation.
• Prepare reports highlighting testing results, identified gaps, and remediation recommendations.
• Assist SME/Sr. SME with building and maintaining a knowledgebase for business-related deliverables and issues that cannot be resolved through self-service.
• Manage multiple assignments simultaneously, prioritizing activities to meet deadlines and deliver high-quality outcomes during peak periods.
• Own end-to-end resolution of complex Tier 1/2 HR cases and partner with cross-functional teams and business stakeholders to resolve control-related issues and drive continuous process improvement.
• Lead transition activities for AMER-related HRSS work, including building and maintaining process documentation, SOPs, and knowledgebase content for the expanded scope.
• Independently manage and prioritize expanded case volumes across APAC, EMEA and AMR, ensuring service levels are maintained through the transition.
• Lead quality checks and audits on AMER-related transactions to ensure compliance with agreed KPIs, KRAs and SLAs.
• Act as the primary escalation point for complex AMER queries, resolving independently before involving the Manager/SME.
• Build and maintain strong working relationships across the organization to support collaboration, knowledge sharing, and execution of governance and compliance initiatives.
• Act as the regional subject matter expert for HR systems, data architecture, and strategy, guiding stakeholders on complex system and data matters.
• Contribute to a culture of accountability, risk awareness and operational excellence.
• Partner with global shared service leads to ensure data governance is upheld across the region.
• Drive self-service adoption through AI, chatbots and other automation initiatives.
• Lead the review, testing and implementation of HR technology upgrades and new functionality.
• Escalate recurring data quality problems and possible solutions to HRIS/JLLT.

What you'll need

• Bachelor's/master's degree in human resources or personnel management.
• 3-4 years of experience in an HR or client services role is desirable.
• Experience navigating federal labor department websites and portals.
• Strong understanding of data audits and auditing standards.
• Knowledge of state-specific employment regulations and wage and hour laws.
• Good understanding of core HR management practices, processes, procedures and policies.
• Proficiency in audit management and data analytics.
• Proficient/advanced knowledge of MS Office Suite (Word, Excel, Outlook).
• Comfortable working in global shift timings.

Nice to have

• Previous experience in a Workday HR environment, or similar HR ERP.
• Knowledge of case management tool ServiceNow/Workday Help.
• Preparing Excel/analytical dashboards.

Details

• On-site, Gurugram, HR.
• Scheduled weekly hours: 40.
• Comfortable working in global shift timings.