Sr Associate Benefits

Overview

Sr Associate Benefits at Amgen supports the day-to-day operation, implementation and governance of employee benefits programs for the JAPAC and ELMAC regions.

What you'll do

• Support day-to-day operational activities for employee benefits programs, which may include medical, insurance, retirement, leave, wellness and other benefits and perquisites for JAPAC and ELMAC regions.
• Translate approved regional and global benefits strategies into implementation activities, operational processes, and deliverables across assigned markets.
• Conduct benchmarking and market research to support recommendations for program enhancements.
• Coordinate implementation of approved benefit design changes and new initiatives.
• Support benefits activities related to mergers, acquisitions, and organizational integrations, including benefit comparisons, implementation planning, and operational transitions.
• Manage recurring benefits processes including annual renewals, enrolment activities, vendor updates, and program changes.
• Coordinate defined benefits projects and workstreams, establish timelines and priorities, track milestones, identify risks, and escalate issues requiring broader decisions.
• Analyse operational issues of moderate complexity, evaluate alternatives using established policies and precedents, recommend solutions, and coordinate implementation of agreed actions.
• Develop and maintain process documentation, controls, project plans, and operating procedures to support effective program delivery.
• Serve as an operational point of contact for assigned vendors and brokers.
• Monitor vendor performance against agreed service requirements, deliverables, and timelines.
• Investigate service issues, coordinate corrective actions, and escalate significant risks as appropriate.
• Facilitate vendor governance meetings, track action plans, and ensure timely resolution of open items.
• Support procurements, contract renewals, implementations, transitions, and third-party risk management activities.
• Apply established benefits governance requirements and operational controls across assigned activities.
• Maintain benefits documentation, process records, governance materials, and audit evidence.
• Identify potential compliance, control, or operational risks and coordinate appropriate remediation activities.
• Support regulatory change implementation by coordinating operational updates and stakeholder actions.
• Support internal and external audits through data collection, documentation, and issue resolution activities.
• Analyse benefits cost, utilization, participation, employee experience, and vendor performance data.
• Interpret trends and translate findings into actionable recommendations for Benefits Managers and stakeholders.
• Develop and maintain dashboards, scorecards, reports, and performance metrics.
• Support program evaluation, benchmarking activities, and business case development.
• Prepare analyses and insights for leadership reviews, governance forums, and stakeholder decision-making.
• Partner with Benefits Operations and Communications teams to deliver benefits education and engagement initiatives.
• Coordinate communication activities related to benefit changes, annual enrolment, and employee awareness campaigns.
• Review benefits materials for operational accuracy, consistency, and compliance.
• Use employee feedback, service metrics, and operational insights to identify opportunities to enhance the employee experience.
• Establish effective working relationships with HR Operations, Finance, Legal, Procurement, brokers, vendors, and regional stakeholders.
• Coordinate cross-functional activities to support timely and accurate benefits delivery.
• Facilitate issue resolution and alignment across stakeholders involved in benefits operations and projects.

What you'll need

• Bachelor's degree or equivalent experience.
• Typically, 5+ years of experience in benefits, total rewards, HR operations, or a related field.
• Experience administering or coordinating employee benefits programs.
• Experience working with benefits vendors, consultants, brokers, and cross-functional stakeholders.
• Strong project coordination and organizational skills with the ability to manage multiple priorities simultaneously.
• Strong analytical and problem-solving skills, including interpretation of benefits and operational data.
• Knowledge of benefits governance, compliance requirements, and operational controls.
• Effective verbal and written communication skills.
• Ability to work independently and exercise judgment within established policies and procedures.

Nice to have

• Experience supporting benefits programs across multiple countries or regions.
• Experience with global benefits operations, vendor governance, and program implementation.
• Exposure to healthcare, insurance, retirement, and wellbeing program administration.

Details

• Location: Hyderabad, India.
• Employment type: Full time.
• Career category: HR - Total Rewards.
• GCF Level: 4.