Desktop Support Engineer

Overview

Desktop Support Engineer providing hands-on onsite support across office and factory environments for laptops, desktops, rugged factory devices, printers, handheld scanners and conference room A/V systems.

What you'll do

• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools.
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

What you'll need

• 4-7 years of onsite desktop support experience across office and factory environments.
• Strong Windows troubleshooting skills.
• Basic networking troubleshooting skills.
• Experience executing incidents and requests via ITSM processes.

Details

• Location line: Remote, France.
• The role requires onsite support.