Desktop Support Engineer

Overview

Desktop Support Engineer providing 2nd line IT support for desktop, hardware, software, networking, and office infrastructure for Pune-area employees and remote users.

What you'll do

• Provide responsive 2nd line support for laptops, desktops, peripherals, login issues, Microsoft 365, VPN, browsers, collaboration tools, and remote access.
• Maintain and support servers, switches, and hardware in secure data center and colocation spaces.
• Investigate, prioritize, update, and resolve helpdesk tickets and ensure timely communication and accurate documentation.
• Escalate incidents to internal teams or vendors/service providers and follow through until resolution.
• Support office technology services including WiFi, LAN, VPN, internet connectivity, meeting room equipment, printers, scanners, and conferencing tools.
• Perform daily system and backup checks and investigate exceptions while supporting approved data storage and backup practices.

What you'll need

• Bachelor’s degree in Computer Science, IT Engineering, or a related field.
• 2+ years of relevant experience in a technical support role (2nd line or customer-facing preferred).
• Working knowledge of Windows desktop OS, Microsoft Office, Remote Desktop, and enterprise collaboration tools.
• Basic networking knowledge including TCP/IP, WiFi, LAN, VPN, broadband setup, and connectivity troubleshooting.
• Experience supporting communication equipment, peripherals, and computer hardware.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal English communication skills.

Details

• Based in Pune Office supporting Pune-based employees and remote users across the Indian Subcontinent.