Technical Support Engineer (Inference) - India Weekends

Overview

Technical Support Engineer supporting customers building training, fine-tuning, and inference solutions. You’ll handle complex technical issues, monitor endpoint health, and translate incident findings into clear updates.

What you'll do

• Engage with customers to resolve complex technical challenges involving GPU clusters and inference/fine-tuning services.
• Act as a customer-facing SRE to keep Kubernetes-based inference endpoints healthy, stable, and performant.
• Monitor dashboards for anomalies and escalate incidents with data-backed analysis.
• Manage customer communications during incidents and degradations with evidence-backed updates.
• Assist with hardware and platform migrations by validating system health and traffic routing.
• Execute infrastructure changes via pull requests (infra-as-code) for endpoint configuration and capacity scaling.
• Flag engine-level bugs with logs and reproduction steps for Engineering.

What you'll need

• 6+ years of experience in a customer-facing technical role, SRE, DevOps, or infrastructure engineering, with at least 1 year in a support role for an AI service.
• Knowledge of AI/ML, GPU technologies, and integration into high-performance computing (HPC) environments.
• Advanced production experience with infrastructure services such as Kubernetes and SLURM.
• Experience with infrastructure as code solutions (e.g., Ansible) and container infrastructure.
• Familiarity with operating storage systems in HPC environments such as Vast and Weka.
• Strong diagnostic skills for complex network-layer issues and ability to read traces.
• Strong knowledge of Python, TypeScript, and/or JavaScript with testing/debugging using curl and similar tools.

Details

• Location: Pune or Bangalore, India.
• Full-time India daytime hours with shifts that include weekends and on-call coverage.
• Initially Monday–Friday for the first few months, then transition to a 4-day weekend shift.