DET Senior Release Analyst

Overview

Senior release analyst role in Salesforce's Software Engineering organization, managing scrum team onboarding, change and release records, and release governance for DET-managed production instances.

What you'll do

• Validate Scrum Team creation requests in ESC and keep Scrum Team, CI-to-team, and Release Manager records accurate in OrgESC.
• Support Change Request, Release, and Deploy records in OrgESC, including release train coordination and Green Light notifications.
• Track approvals, route change requests to CAB where required, and reinforce CI lead-time expectations.
• Triage Fastlane intake requests and check eligibility.
• Verify SOX in-scope CIs on change requests, support RM sign-off on DET-managed production instances, and guide Federated teams toward Fastlane or RM-facilitated releases.
• Handle DETRM engagement requests, guide teams toward automated deployments, publish and enforce change freezes (such as the Dreamforce freeze), announce process changes in Slack, and report on release volume, success rate, and cancellations.

What you'll need

• 2–4 years in release, change, or service management, or in IT operations or DevOps.
• Working knowledge of ITIL change management and CAB processes.
• Familiarity with SOX and IT general controls.
• Hands-on Salesforce experience (record management, reports, SOQL basics).
• Strong written communication, especially in Slack and across time zones.
• Detail orientation and the ability to manage many intake requests at once.

Nice to have

• Experience with GUS, Linear, and OrgESC.
• Knowledge of CI/CD pipelines and deployment automation.
• Experience with Slack Workflow Builder or other process automation.
• Exposure to audit evidence preparation.