Developer Engagement Team (Contract)

Overview

Support Roblox developers by resolving creator issues, coordinating communication, and documenting customer interactions. The contract role requires familiarity with Roblox, Roblox Studio, and developer communities.

What you'll do

• Resolve creator day-to-day escalations and emergencies.
• Manage communication between Roblox staff and creators.
• Maintain detailed records of customer interactions and transactions.
• Ensure accurate documentation and timely follow-up.
• Work 40 hours per week from Saturday through Wednesday.
• Provide on-call availability throughout the week.

What you'll need

• Strong verbal communication skills.
• Strong written communication skills.
• Effective time-management skills.
• In-depth understanding of Roblox and its community.
• Knowledge of the technical aspects of Roblox Studio.
• Experience developing on Roblox or other creation platforms.

Details

• Employment type: Contract.
• Work mode: Remote.
• Schedule: 40 hours per week, Saturday through Wednesday.
• On-call availability is required throughout the week.
• Hourly pay range: $20–$25 USD for roles based at headquarters in San Mateo, California.