DevOps Engineer L1

Overview

As an Applications Managed Services Engineer (L1), you will provide first-line support and monitoring for clients' critical software applications, including ErP and Middleware technologies, to meet Service Level Agreements.

What you'll do

• Monitor and manage client applications, respond to service requests, and resolve low-complexity incidents.
• Identify and resolve or escalate application-based incidents on the first line of support.
• Execute approved maintenance activities such as patching and configuration changes.
• Provide support to clients via phone or chat.
• Create and update knowledge articles to streamline processes and improve service delivery.
• Identify and contribute to work optimization, including automation and process improvements.
• Occasionally contribute to project work and implement and deliver disaster recovery functions and tests.

What you'll need

• Entry-level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
• Basic knowledge of infrastructure and technology within supported technical domains (e.g., ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver).
• Strong planning skills, with the capability to anticipate and adapt to changing circumstances.
• A client-focused mindset, with the ability to understand and prioritize client needs.
• The ability to communicate and work effectively across different cultures and social groups.
• Active listening skills, including paraphrasing, probing for further information, and refraining from interrupting.
• A positive outlook, even when working under pressure or putting in longer hours as needed.
• A bachelor's degree in information technology/computing, or equivalent work experience.

Details

• Workplace type: On-site.