Overview
Digital Production Support Analyst responsible for end-to-end service delivery for North America internet, mobile, and wallet application services.
What you'll do
- Provide technical and business support to users for Citi applications.
- Resolve app issues and drive stability, efficiency, and effectiveness improvements.
- Run daily operations including start-of-day checks, continuous monitoring, and regional handover.
- Perform incident, problem, and change management support and same-day risk reconciliations.
- Participate in releases from development/testing/deployment into production and conduct post-implementation analysis.
- Assess production risks, impacts, and security issues; escalate in a timely manner.
- Maintain storage/archiving procedures and develop contingency planning and support documentation.
What you'll need
- 5-8 years of experience in an application support role.
- 5+ years experience supporting microservices, APIs, and middleware development on cloud platforms.
- Experience with Opesnshift, Gemfire, and APIs.
- Experience installing, configuring, or supporting business applications.
- Experience monitoring products such as Splunk and AppDynamics.
- Knowledge/experience of problem management tools and issue tracking/reporting tools.
- Effective written and verbal communication with ability to explain technical issues to non-IT staff.
Details
- Role is full time.
- Location: Chennai, Tamil Nadu, India.
Read the full description and apply on the company’s own careers page.
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