Dir, P3, Soft Prod Mgmt & RE III : Job Level - Director

Overview

Director-level role for Azure Production Management focused on stability, resilience, and support of the Settlements RPE flow across on-prem, mainframe, and cloud.

What you'll do

• Own stability and resilience for the critical Settlements flow across diverse on-prem and cloud technologies.
• Run day-to-day support for systems, stakeholders, and end users.
• Split time between production support and project work for evolving cloud and on-prem technology and observability stacks.
• Manage critical incidents and keep key management and business stakeholders updated.
• Improve performance, observability, scalability, resiliency, and reliability with developers and infrastructure engineering to build automated reliability solutions.
• Implement observability/telemetry to provide data for SLIs and SLOs and drill down on metrics.

What you'll need

• Bachelor’s degree in computer science or related field.
• 7+ years IT industry experience, including at least 5 years in Production Management in multi-application environments.
• Experience supporting applications deployed on Azure Cloud.
• Expertise in incident management, service management, problem management, and disaster recovery.
• Experience with observability and reliability tools/techniques in cloud-native environments.
• Experience analyzing, debugging, and troubleshooting large-scale distributed applications across software, infrastructure, and database layers.
• Experience working with Python and Java code bases.
• Strong cross-team communication and collaboration skills.

Details

• Location: Bengaluru, India.