Director of Engineering, KYX

Overview

Lead the engineering organisation behind KYX (KYC and KYB), owning strategy, organisation and execution across onboarding, continuous KYX and risk scoring. The role combines regulated risk operations, member-facing conversion and applied AI.

What you'll do

• Own the engineering strategy and organisation for KYX, from onboarding identity, access and due diligence through continuous monitoring to risk scoring.
• Lead engineering across backend, frontend, data science and ML engineering distributed across Hyderabad, Delhi, Sofia, Belgrade, Bucharest and Vilnius.
• Own KYX Scoring & ML as a shared capability serving onboarding and ongoing decisioning.
• Manage the model lifecycle end to end from development through backtesting and staged rollout to production monitoring.
• Scale agentic AI in regulated workflows from onboarding risk scoring through screening, review and verification in line with Tide's agentic governance framework.
• Work with KYX Ops, KYX Policy, Second Line of Defence, Product and IAM across the UK, EU and India.
• Deliver higher automated decisioning rates, better due diligence and screening quality, and a falling KYX cost per member.
• Build once, deploy globally, and keep market-specific logic isolated.
• Unify leadership across previously separate Onboarding and Continuous KYX engineering lines behind one roadmap.

What you'll need

• Experience leading engineering organisations in identity, onboarding, fraud, financial crime or another regulated decisioning domain.
• A strong track record of turning platform investment into measurable outcomes including conversion, due diligence quality, unit economics and workflow automation.
• Experience taking machine learning from development into production at scale and owning model performance once live.
• Experience operating in a regulated environment and working with Ops, Policy and second line risk and compliance functions.
• Strong judgement across organisation design, delivery, platform strategy, data architecture and technical quality.
• Ability to lead distributed teams across multiple markets and unify previously separate engineering lines behind one roadmap.

Nice to have

• Experience deploying AI or agentic systems inside regulated workflows, with a clear view on governance, evaluation and human oversight.

Details

• Location: Hyderabad, India.
• Tide supports both in-person and remote work through a flexible workplace model.
• Remote work is supported, with regular in-person gatherings encouraged.
• The engineering organisation is distributed across Hyderabad, Delhi, Sofia, Belgrade, Bucharest and Vilnius.
• The role works with teams across the UK, EU and India.