Software Engineering MTS (DevOps Engineer)

Overview

Software Engineering MTS (DevOps Engineer) supporting Salesforce developers who use Hyperforce services. The role focuses on customer onboarding, deployment troubleshooting, training, documentation, automation, and analytics within the Hyperforce continuous delivery and deployment platform.

What you'll do

• Support and assist Salesforce developers who use Hyperforce services.
• Work with customers to onboard their services onto the Hyperforce platform.
• Diagnose and debug deployment issues.
• Develop and deliver training content.
• Contribute to the creation of documentation.
• Design, develop, and maintain automation solutions for support using Slack, Python, and GenerativeAI.
• Collect Slack Metrics and generate executive dashboards for analytics.
• Diagnose and debug customer issues.
• Design and contribute to customer-facing solutions.
• Work on automation bots and maintain the automation platform in Hyperforce.

What you'll need

• Bachelors or Masters degree.
• Customer Success acumen.
• Strong problem-solving, troubleshooting and analytical skills.
• Ability to understand customer issues, learn fast and collaborate with other engineering teams to reach a resolution.
• Excellent spoken and written communications skills.
• Experience with any CI/CD Platforms, such as Spinnaker, Spinnaker APIs, Jenkins, K8s, Helm, or Terraform.
• Experience with public clouds including Amazon Web Services (AWS), Google Compute Platform (GCP), or Azure.
• Experience with Kubernetes, Docker, Terraform, JSON, Git, AWS CLI, and Tableau.
• Experience in Claude, Cursor, Slackbot, and any other AI tool.
• AI use to enhance productivity is a must.

Nice to have

• Light coding skills in Python or Apex.
• Familiarity with Salesforce Service Cloud for Case management.
• Familiarity with Salesforce Data Cloud + Tableau for reporting.
• Scripting and OS package management using command line tools.
• Secrets Management with Vault.
• Knowledge of SDLC processes and practices.
• Experience SCM solutions like git.
• Knowledge of security patterns, 3pp vulnerabilities, and practices.
• Exposure to analytical monitoring dashboards and experience with Helm Charts.
• Public Cloud certifications like AWS, Terraform, or CKA.

Details

• Location: Hyderabad, India.
• The HDPS Customer Success team is distributed across North America (PST and EST timezones), Hyderabad, India and Dublin, Ireland.
• The tech stack includes Kubernetes, Terraform, Python, JSON, and Slack apps, as well as public cloud platforms like AWS, GCP and Azure.
• Claude and Cursor plugin and skill development is a plus.