Director of Product

Overview

Lead the product operating model end to end, including product management practice, delivery of work, and the annual roadmap, reporting to the COO and managing a team of Product Managers embedded in cross-functional pods.

What you'll do

• Own outcome accountability for every product pod, with a clear mission, primary success metric, and guardrail metrics.
• Establish clear decision rights across Product, UX, and Engineering, and hold each trio jointly accountable for measurable outcomes.
• Resolve cross-pod dependencies, sequencing conflicts, and platform-versus-feature tradeoffs before they become delivery risk.
• Define and maintain operating standards for how bets are written, how success is defined, how results are reported, and how pivots happen.
• Directly manage and coach a team of product managers with clear leveling expectations and honest, specific feedback.
• Build Product Management craft across discovery and delivery, including opportunity framing, jobs-to-be-done, hypothesis writing, experiment design, and evidence-based prioritization.
• Recruit, onboard, and retain strong product talent, and own the hiring bar and interview loop for the function.
• Coach Product Managers to lead through influence across Merchandising, Marketing, Operations, Customer Service, and Engineering.
• Translate company strategy into a product strategy with a north star metric and supporting metric tree.
• Replace feature-count reporting with outcome reporting, including leading and lagging indicators and target versus actual.
• Partner with the Director of Customer Experience to establish a consistent customer research and usability practice, and stop or pivot work not moving the intended metric.
• Ensure prioritization reflects qualitative customer insight, behavioral data, business performance, and operational feedback.
• Build direct exposure to professional tradespeople and internal users into the product management operating model.
• Manage capacity as a portfolio across core growth, platform health, and exploratory work, and defend that allocation to the executive team.
• Build and publish the annual product roadmap as a living now / next / later view.
• Run the quarterly planning process, including OKR setting, bet selection, capacity modeling, and tradeoff decisions.
• Keep the roadmap credible with senior leadership and the board through clear communication about commitments, bets, and changes.
• Maintain a rigorously prioritized backlog with a real definition of ready and definition of done.
• Ensure significant initiatives have clear scope, milestones, owners, dependencies, resource assumptions, risks, decision points, and launch criteria.
• Establish a consistent process for identifying, escalating, and resolving delivery risks.
• Hold product managers accountable for clear plans, decisions, status reporting, and stakeholder alignment from discovery through post-launch evaluation.
• Coordinate dependencies across Product, IT, UX, AI Enterprise Enablement, Marketing, Merchandising, Operations, Customer Service, and other impacted teams.
• Differentiate committed work from discovery, experiments, and future investments so leadership has an accurate view of delivery confidence.
• Ensure significant launches include stakeholder communication, training, operational readiness, adoption planning, and feedback mechanisms.
• Require adoption, performance, customer feedback, operational impact, and lessons learned to be reviewed after launch.
• Measure and improve delivery health through indicators such as cycle time, throughput, and predictability.
• Improve the tools and operating rhythms that make delivery visible, removing process that does not improve decisions or execution.
• Partner with the VP of IT and engineering leaders to align the product roadmap with technical strategy, architecture, capacity, security, reliability, scalability, and platform health.
• Ensure product managers translate business and customer needs into requirements that account for system dependencies, integrations, data flows, APIs, and nonfunctional requirements.
• Evaluate build, buy, and partner options using customer value, business impact, technical feasibility, implementation risk, total cost, and long-term maintainability.
• Balance customer-facing enhancements with platform modernization, technical debt reduction, reliability, and foundational capabilities.
• Partner with the Director of AI Enterprise Enablement to identify, evaluate, and prioritize AI opportunities across customer-facing products and internal workflows.
• Translate validated AI opportunities into roadmaps with clear users, business outcomes, success measures, data requirements, and adoption plans.
• Distinguish experimentation from scalable production AI capabilities, with clear criteria for piloting, measuring, expanding, or discontinuing solutions.
• Promote reuse of enterprise AI capabilities and prevent fragmented or duplicative tools across product teams.
• Establish the analytics, instrumentation, and reporting needed to evaluate product adoption, customer behavior, operational impact, and business results.
• Partner with data and technical teams to ensure measurement requirements are defined before launch.

What you'll need

• Bachelor's degree in Business, Computer Science, Information Systems, Engineering, Economics, Data Analytics, or a related field, or an equivalent combination of education and relevant professional experience.
• 10 or more years of experience in product management.
• 4 or more years of experience directly managing Product Managers.
• A track record of owning a business metric, not just a backlog, with specific outcomes moved and how they were known.
• Demonstrated technical fluency across e-commerce platforms, APIs, integrations, data flows, enterprise systems, and platform dependencies, sufficient to evaluate technical tradeoffs and earn credibility with engineering leaders.
• Experience leading complex, cross-functional programs involving Product, Engineering, UX, Data, and business stakeholders.
• Experience operating in a pod, squad, or cross-functional team model and establishing clear decision rights and shared accountability across functions that do not report through the same leader.
• Strong understanding of user research, experience design, analytics, experimentation, and product adoption.
• Experience balancing customer-facing product investments with platform health, technical debt, security, reliability, and scalability.
• Strong product delivery and program leadership, including leading initiatives from discovery through launch and adoption.
• Demonstrated ability to introduce product and delivery discipline without creating unnecessary process or slowing execution.
• Executive communication skills, including defending tradeoffs with evidence and saying no clearly and respectfully.
• Comfort with ambiguity and a bias toward shipping and learning over waiting for certainty.
• Must be currently authorized to work in the U.S. on a full-time basis.

Nice to have

• MBA or other relevant advanced degree.
• Experience managing managers.
• Experience evaluating and scaling AI-enabled products or emerging technology capabilities.
• E-commerce, marketplace, or B2B distribution experience.
• Familiarity with trade or industrial customers.

Details

• Remote position open to individuals who live in, or are open to relocating to, Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.
• Requires travel to headquarters in Melville, NY 6 times per year for internal meetings and team building; reasonable travel expenses reimbursed.
• Full-time, exempt role.
• Schedule Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility.
• SupplyHouse.com will not sponsor applicants for work visas.
• Remote employees are expected to work in a distraction-free environment.