Director, Supplier Relations APAC

Overview

Lead Twilio's supplier relations function across Asia-Pacific, executing the supply strategy, managing regional vendor and carrier partnerships, and leading a team of supplier relations specialists.

What you'll do

• Direct, mentor, and manage a team of supplier relations specialists and analysts, fostering operational excellence and regional alignment across APAC.
• Lead commercial negotiations with regional telecommunications carriers, messaging aggregators, and OTT suppliers to secure competitive unit economics (COGS) and expand direct connectivity.
• Partner with APAC Sales and Product teams to analyze market demand, forecast capacity needs, and support localized go-to-market strategies for key growth countries.
• Continuously monitor supplier performance, route latency, delivery success rates, and margins, using data-driven insights to optimize traffic allocation.
• Operationalize regional telecommunications mandates, local sender ID registries, and anti-spam regulations across APAC markets in coordination with Legal and Regulatory teams.
• Serve as the primary escalation point for supplier SLA breaches, network disruptions, and service degradations to maintain high platform uptime.

What you'll need

• Minimum of 7 years in the telecommunications or CPaaS industry.
• At least 3 years in a leadership or senior supplier/carrier management role.
• Deep understanding of APAC telecommunications ecosystems, messaging aggregators, and regional market dynamics.
• Proven track record of negotiating commercial supplier agreements and driving unit economics (COGS) optimization.
• Experience collaborating with Sales, Product, and Operations to translate revenue demand into supplier capacity.
• Strong analytical skills with experience leveraging performance metrics and data tools for route optimization.

Nice to have

• Professional fluency in English and an additional APAC language (e.g., Japanese, Mandarin, or Bahasa).
• Bachelor's degree in Telecommunications, Business, or a related field.
• Technical understanding of core communications protocols and standards (e.g., SMPP, SIP, REST APIs, A2P/P2P messaging).

Details

• Remote, based in key APAC locations (Australia or Japan).
• Approximately 20% to 25% regional travel anticipated for supplier engagements and internal team alignment.
• Occasional in-person reporting on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.