Director, UX Design

Overview

Lead and develop a team of UX professionals as a player-coach, shaping UX strategy and execution across Gartner's products and digital platforms, and advancing an AI-focused, human-centered UX culture.

What you'll do

• Define and execute the UX strategy across Gartner's products, digital platforms, and key initiatives, from discovery through delivery and optimization.
• Lead, coach, and develop a growing team of UX professionals supporting multiple products and customer experiences.
• Serve as a player-coach, providing hands-on leadership across research, discovery, ideation, prototyping, design, testing, and design reviews.
• Partner with Product, Engineering, Business and Technology Insights, Brand, Marketing, and business stakeholders to translate customer needs into clear, useful, and feasible experiences.
• Set expectations for UX quality, process, accessibility, collaboration, and customer-centered decision-making.
• Advance an AI-focused, human-centered UX culture by guiding AI-enabled experiences, rapid prototypes, proofs of concept, and design experiments.
• Promote responsible AI design principles, including transparency, trust, accessibility, privacy, human oversight, and inclusion.
• Build team capability and foster continuous learning through coaching, mentorship, design critiques, training, Design Thinking, user research, and experimentation.

What you'll need

• Bachelor's degree in Design, UX/UI Design, Human-Computer Interaction, or a related field.
• 8+ years of experience in UX, product design, interaction design, design research, information architecture, or a related field.
• 3+ years of experience managing and developing UX or Product Design professionals, ideally in a player-coach leadership role.
• A strong portfolio demonstrating end-to-end UX leadership and delivery, including discovery, research, interaction design, prototyping, testing, and implementation.
• Experience defining UX strategy and leading execution across multiple products or initiatives, balancing customer needs, technical feasibility, business objectives, and strategic priorities.
• Experience using AI tools or AI-enabled workflows for UX research, ideation, prototyping, experimentation, or product development.
• Experience designing accessible and inclusive experiences and leading cross-functional and geographically distributed teams.
• Strong communication, storytelling, collaboration, coaching, and stakeholder-management skills, along with a growth mindset and enthusiasm for learning, teaching, and applying emerging technologies responsibly.

Details

• Location: Gurgaon.
• Work environment: hybrid, working virtually when productive and meeting colleagues in the office.