District Manager Parts & Service - North Oklahoma

Overview

A field-based District Manager, Parts and Service role responsible for driving aftersales performance across a defined North Oklahoma region, partnering with dealership leadership to execute GM's Customer Care & Aftersales initiatives.

What you'll do

• Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.
• Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.
• Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.
• Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.
• Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.
• Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.
• Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.
• Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.
• Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.
• Resolve aftersales customer concerns, including but not limited to: Service Parts Assistance Center (SPAC), Customer Assistance Center (CAC), Technical Assistance Center (TAC), Goodwill, Warranty, and Policy Requests.
• Monitor and achieve key performance indicators (KPIs), including: Sales Reporting Tool (SRT) objectives, Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS) compliance, EV Training & Compliance.
• Demonstrate deep understanding of Service & Parts Operations, including: Automotive Parts and Service Systems, Dealer Operating Reports & Fixed Ops Analysis Tools, Profit department structures and interdependencies, Consultative selling techniques.

What you'll need

• Bachelor's Degree or equivalent professional experience.
• 3+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth.
• Ability to travel up to 50% to different locations within your territory.
• Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.
• Ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

Nice to have

• Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.
• Excellent oral and written communication skills, with the ability to inform and persuade effectively.
• Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience.
• The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity.
• Builds and maintains strong internal and external relationships.
• Drives results and leads change with confidence and clarity.
• Communicates persuasively and informatively across all levels.
• Applies analytical thinking to solve complex problems and make data-informed decisions.
• Demonstrates strategic business planning capabilities to align dealership goals with broader organizational objectives.
• Maintains a results-driven mindset, consistently pursuing excellence and accountability.
• Demonstrates strong problem-solving skills by identifying root causes, developing actionable solutions, and implementing improvements that enhance dealership performance and customer satisfaction.
• Takes initiative and thrives in dynamic environments.
• Maintains a strong customer focus and resolves conflicts effectively.

Details

• Field-based position requiring up to 50% (described elsewhere as at least 50% or more) travel to dealerships within the assigned territory on a recurring, frequent basis.
• Categorized as remote; candidate must reside in an approved city within the assigned territory or be willing to relocate to Oklahoma City or a surrounding area approved by leadership within 60 days of the start date, or by the timeline provided at offer.
• Reports directly to the Zone Manager, Parts and Service.
• GM does not provide immigration-related sponsorship for this role.
• Relocation benefits are available for candidates who qualify under company policy.