Buick GMC District Manager, Parts and Service - West Texas

Overview

A field-based strategic leadership role responsible for driving aftersales performance across the West Texas district, partnering with dealership leadership to execute GM's Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. Reports directly to the Zone Manager, Parts and Service.

What you'll do

• Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.
• Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.
• Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.
• Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.
• Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.
• Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.
• Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.
• Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.
• Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.
• Resolve aftersales customer concerns, including Service Parts Assistance Center (SPAC), Customer Assistance Center (CAC), Technical Assistance Center (TAC), Goodwill, Warranty, and Policy Requests.
• Monitor and achieve KPIs, including Sales Reporting Tool (SRT) objectives, Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS) compliance, and EV Training & Compliance.
• Demonstrate deep understanding of Service & Parts Operations, including Automotive Parts and Service Systems, Dealer Operating Reports & Fixed Ops Analysis Tools, Profit department structures and interdependencies, and consultative selling techniques.

What you'll need

• Bachelor's Degree or equivalent professional experience.
• 3+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth.
• Ability to travel up to 50% to different locations within your territory.
• Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.

Nice to have

• Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.
• Excellent oral and written communication skills, with the ability to inform and persuade effectively.
• Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience.
• The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity.
• Builds and maintains strong internal and external relationships.
• Drives results and leads change with confidence and clarity.
• Communicates persuasively and informatively across all levels.
• Applies analytical thinking to solve complex problems and make data-informed decisions.
• Demonstrates strategic business planning capabilities to align dealership goals with broader organizational objectives.
• Maintains a results-driven mindset, consistently pursuing excellence and accountability.
• Demonstrates strong problem-solving skills by identifying root causes, developing actionable solutions, and implementing improvements that enhance dealership performance and customer satisfaction.
• Takes initiative and thrives in dynamic environments.
• Maintains a strong customer focus and resolves conflicts effectively.

Details

• Field-based position; role is categorized as remote, but candidate must reside in an approved city within the West Texas territory (Lubbock, Midland, McAllen, El Paso) or be willing to relocate to Midland, Lubbock, or a leadership-approved surrounding area within 60 days of the start date, or already reside there no later than the timeline provided at offer.
• Travel at least 50% or more on a frequent, recurring basis to dealerships within the assigned territory.
• Requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.
• GM does not provide immigration-related sponsorship for this role.
• Relocation benefits are available for candidates who qualify under company policy.