Employee Experience Specialist (Reasonable Accomodation / Leave of Absence) – Director, HR Solutions (Night Shift)

Overview

Director-level HR Employee Services leader within the HCM Employee Services team, responsible for complex HR advisory, Reasonable Accommodation, Reduction in Force, case management and employee services across the HCMES Service Delivery portfolio (night shift).

What you'll do

• Lead complex Reasonable Accommodation case management from intake through resolution, including review of supporting documentation, policy interpretation, operational feasibility assessment, stakeholder consultation and risk-balanced recommendations.
• Act as the senior subject matter expert for sensitive accommodation, leave, ergonomic, employee relations and workforce matters requiring independent judgment, confidentiality and escalation discipline.
• Provide end-to-end support and governance for Reduction in Force activities, coordinating with HR Business Partners, Legal, Employee Relations, business leaders and delivery teams.
• Interpret Firm policies, regulatory expectations, historical case precedents and operational guidelines to drive consistent, fair and defensible outcomes.
• Influence and advise senior stakeholders, HR Business Partners, managers, employees, Legal and regional HR partners on sensitive workforce matters.
• Own complex escalations and decision support for high-risk cases with legal, compliance, reputational or employee relations impact.
• Lead operational governance for assigned HCMES processes, including case tracking, documentation quality, audit readiness, service standards, controls and timely closure of matters in Firm systems.
• Analyze case trends, process gaps, recurring risk themes and stakeholder feedback to recommend improvements.
• Drive process simplification, standardization, automation and continuous improvement, keeping SOPs, templates, playbooks and knowledge materials current.
• Partner with global and regional HR teams to deliver people initiatives, HR projects, cyclical activities and service delivery priorities.
• Provide leadership, coaching, training and knowledge guidance to junior team members and peers, including quality review and input into resourcing or performance discussions.
• Develop executive-ready summaries, metrics, risk insights and recommendations for senior HR leadership.
• Stay current on relevant employment laws, HR policies, accommodation frameworks and governance expectations.

What you'll need

• Strong HR advisory capability with proven ability to handle complex, sensitive and confidential employee matters.
• Experienced understanding of HR Employee Services, Reasonable Accommodation, Employee Relations, RIF support, case management and HR operations in a global environment.
• Strong knowledge of U.S. employment regulations and accommodation frameworks, including FMLA and ADA, and related policy or compliance expectations.
• Ability to exercise independent judgment, assess risk, analyze complex facts and recommend balanced outcomes where precedents are not clearly defined.
• Strong stakeholder management and influence skills, engaging employees, managers, HRBPs, Legal, ER, Compliance and senior leaders.
• Demonstrated ability to manage multiple priorities, escalations and workstreams while maintaining accuracy, documentation quality and timely follow-through.
• Strong process governance mindset, including SOP ownership, audit readiness, controls discipline and continuous improvement orientation.
• Proficiency in Workday, AskHR, HRCM, ServiceNow or similar HR/case management platforms, and strong Microsoft Office capability across Excel, Word and PowerPoint.
• High level of ownership, accountability, integrity, discretion and professionalism when handling employee data and confidential workforce matters.
• Ability to work effectively across global teams, navigate ambiguity, adapt communication style and operate in a dynamic service delivery environment.
• At least 10 years' relevant experience would generally be expected, with strong exposure to HR Operations, Employee Services, Employee Relations, Reasonable Accommodation, RIF support or complex case management.

Nice to have

• Experience supporting complex employee matters in a regulated environment, preferably Banking and Financial Services.
• Experience partnering with Legal, Employee Relations, Compliance, HR Business Partners, business leaders and regional HR teams on sensitive or high-risk matters.

Details

• Location: Bengaluru, Karnataka, India.
• Night shift role.