Employee Lifecycle Solutions Specialists

Overview

Support and coach employees and managers across the full employee lifecycle on HR procedures covering Hire to Exit across India, Sri Lanka and Bangladesh.

What you'll do

• Support and lead employees and managers across the full employee lifecycle through advisory ("how do I?") and coaching on HR procedures (process & policy) covering key topics Hire to Exit across India, Sri Lanka and Bangladesh.
• Manage end to end transitions and streamline processes working with Global Stakeholders to drive operational efficiencies.
• Produce headcount reporting and analytics, and use dashboards and available data to ensure personal performance meets all agreed service standards.
• Work with extended HR stakeholders to support key HR process design and automation projects.
• Manage cases and transactions in ServiceNow and Workday, acting as the single point of contact for the business and triaging to SMEs, 3rd party HR service providers and CoEs to ensure timely resolution to meet agreed service level agreements. Drive self-service and take measures to increase penetration.
• Provide guidance to the business and in-country HR on all employee lifecycle processes from Hire, Job Status, Terminations and other HR key processes.
• Support employees with benefits enrolment through Workday and liaise with benefits providers to ensure set up and termination of benefits (including pension providers, life insurance, health insurance and other company sponsored benefits) according to policy.
• Complete end to end vendor management and employee communication support.
• Support creating an exceptional experience for new hires during onboarding and regularize all kinds of employment terms related letters as and when needed.
• Drive continuous improvement to enhance HR services by reviewing and revising operational processes, policies and SOPs to optimize efficiencies and accuracy.
• Project manage the transition of activities for People Services delivery.

What you'll need

• 5-9 years of HR Operations and/or Shared Services experience in a multi-national organisation.
• Proficient in Microsoft Office applications including Excel, PowerPoint and Word.
• Customer service-based mindset and focus on getting things done.
• High level of personal resilience; ability to work independently and in a team.
• Ability to handle multiple activities in parallel (multitasking) in a fast-paced environment.
• Capability to structure your daily work.
• High level of integrity and ability to maintain confidentiality of information.
• Knowledge and understanding of HR processes and procedures.

Nice to have

• Experience in any other Customer Support related environment.
• Experience with Workday, ServiceNow or other HR systems (extensive training will be provided).
• Experience with process transitions.

Details

• Location: Bengaluru Campus 31.
• Job posting end date: 2026-10-30.