Employee Relations- AM/DM- Bangalore

Overview

Employee Relations role at Paytm Payments Services handling workplace concerns, grievances and investigations across Pan India.

What you'll do

• Act as the point of contact for investigating workplace concerns, employee grievances, conflicts, misconduct and other employee relations matters across Pan India.
• Manage the end-to-end grievance redressal process, ensuring timely acknowledgment, investigation, resolution and closure of employee complaints.
• Conduct fair, objective and confidential investigations by gathering facts, interviewing relevant stakeholders, reviewing evidence and documenting findings.
• Ensure timely closure of investigations while maintaining accurate and comprehensive ER documentation and records across all relevant systems.
• Collaborate with Operations, HR Business Partners, Legal, Compliance and Business Leaders to ensure unbiased and compliant resolution of employee relations cases.
• Interpret and apply labor laws, company policies and internal guidelines while handling employee relations matters.
• Identify root causes of recurring employee issues and recommend preventive and corrective actions to improve workplace culture and employee experience.
• Provide guidance and support to managers on employee relations issues, conflict resolution, disciplinary actions and performance-related concerns.
• Prepare investigation reports, case summaries and dashboards for leadership reviews.
• Partner with cross-functional stakeholders to implement corrective actions arising from investigations and monitor their effectiveness.

What you'll need

• Demonstrated knowledge of employment laws and regulations.
• Proven record of strong problem-solving, conflict resolution and mediation.
• Excellent decision-making skills.
• Strong understanding of handling confidential information with discretion.
• Excellent organizational skills and attention to detail.

Details

• Location: Noida (as stated in the description); ATS location line: Bangalore, Karnataka.