HR Case Consultant

Overview

Provide professional HR advice, coaching and support to managers at all levels by managing a diverse portfolio of HR cases, including disciplinary, grievance, flexible working and absence.

What you'll do

• Deliver effective coaching and support to the business so managers can confidently deal with HR issues.
• Manage a portfolio of employee grievance, disciplinary and absence cases or employee health cases, advising and supporting people managers on related matters.
• Provide consistent advice on the interpretation and application of in-scope policies, relevant employment law and jurisdictional practices.
• Lead or contribute to project activity to enhance the service.
• Use skilled and in-depth probing to assess each situation and advise a realistic, business-focused solution.
• Minimise risk to the business by ensuring a consistent approach to diagnosing issues and to the advice and actions that follow.
• Manage allocated case portfolios in line with targets for health advisory and maintain a communication flow with the business throughout the life of each case.
• Proactively contribute to continuous improvement across the Policy & Advice operation to enhance ways of working and simplify it for the customer.

What you'll need

• Background in risk assessment and management.
• Ability to probe, evaluate and diagnose complex situations and provide practical solutions.
• Previous experience working in a professional HR capacity, incorporating relationship management and coaching.
• Excellent communication, influencing and conflict resolution skills, adapted where appropriate to minimise risk for the business.
• At least five years of experience and a thorough working knowledge of HR policies and procedures and employment law interpretation.
• Excellent analytical and problem-solving skills to assess risk accurately and make evidence-based decisions.
• Ability to manage relationships with the appropriate third parties to ensure workplace adjustments are implemented efficiently and smoothly, and to manage health benefits cases.
• Ability to provide advisory support to leaders and managers on diverse people-related matters through digital channels such as chat-based platforms, virtual meetings, and case management systems.
• Comprehensive understanding of organizational policies and employee relations processes, including management of underperformance, flexible working requests, conduct issues, absence, investigations, and workplace concerns.
• Strong stakeholder management capabilities, with effective influencing and communication skills to foster positive working relationships across the business.

Details

• Location: Bengaluru.
• Hours: 45 per week.
• Job posting closing date: 03/11/2026.
• Offered at associate level.