Reasonable Accomodation / Leave Of Absence – Associate, HR Solutions (Night Shift)

Overview

An Associate role within the HCM Employee Services team, providing HR advisory, Reasonable Accommodation, Reduction in Force, case management and employee services across the HCMES Service Delivery portfolio.

What you'll do

• Provide high-quality advisory and operational support to HR Business Partners, BU Managers and Leaders on routine, cyclical and ad hoc HR focus areas, including performance management, professional development, promotion and compensation.
• Partner with global and regional HR colleagues to support people initiatives.
• Provide day-to-day support for employees and managers on advisory HR matters in a timely and accurate way.
• Facilitate communication and liaise between employees, managers, the Reasonable Accommodations team, employment law and other relevant stakeholders.
• Liaise with employee relations and employment law as required.
• Track requests appropriately, maintaining accurate, appropriate and timely case notes and status via Firm centralized systems from conception to close.
• Proactively identify trends and suggest actions to reduce risk, and provide proactive guidance that improves the employee experience.
• Ensure service delivery standards are consistently met or exceeded through high-quality support and guidance.
• Exercise exceptional judgement and escalate pertinent matters as necessary.
• Stay updated on relevant laws and regulations to ensure compliance.

What you'll need

• Excellent interpersonal, oral and written communication skills, with a proven ability to build relationships with global and local stakeholders.
• Ability to take ownership of assigned tasks while being a strong team player.
• Comfortable with advisory and transactional interactions, and able to get into details where needed.
• Ability to identify discrepancies and follow up to promptly resolve them.
• Strong analytical and critical thinking skills to assess situations and make fair, balanced decisions within policy guidelines.
• Ability to exercise sound judgment when handling exceptions or escalations.
• Ability to manage high-volume queries while maintaining a helpful and professional approach.
• At least 4 years of relevant experience would generally be expected to find the skills required for this role.

Details

• Location: Bengaluru, India.
• Night shift.