Eng I, Eng Run

Overview

Support business applications in production, resolve client-reported incidents, and assist with data processing, batch scheduling and system enhancements for Invesco's Hyderabad team.

What you'll do

• Provide day-to-day support for business applications and resolve client-reported issues in a timely and professional manner.
• Investigate, diagnose, and resolve application, data, and system-related incidents.
• Monitor application health, system performance, and batch processing activities to ensure service availability and reliability.
• Perform regular system checks and proactively identify potential issues before they impact users.
• Coordinate with development, infrastructure, and business teams to resolve complex production issues.
• Ability to support routine production operations and assist in resolving data processing and batch scheduling issues.
• Assist in application releases, upgrades, and system enhancements.
• Participate in testing activities, validate functionality changes, and support user acceptance testing.
• Support implementation of small enhancements and automation opportunities to improve operational efficiency.
• Contribute to continuous improvement initiatives and process optimization efforts.
• Maintain accurate and up-to-date support documentation, run books, and operational procedures.
• Identify opportunities to improve team processes, monitoring capabilities, and support standards.
• Ensure adherence to established support processes, controls, and best practices.
• Communicate effectively with business users, vendors, and technical teams regarding incidents and service requests.
• Provide exceptional customer support while managing multiple priorities and deadlines.
• Participate in on-call, after-hours, weekend, and holiday support as required.

What you'll need

• Intermediate SQL skills with an understanding of relational databases, data models, and database concepts.
• Basic to intermediate programming or scripting knowledge.
• Basic understanding of ETL and ELT processes, job scheduling tools (e.g., AutoSys, UAC), and data pipeline operations, with the ability to support troubleshooting and issue resolution under the guidance of senior engineers.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Ability to learn new technologies and adapt to changing business requirements.
• Ability to manage assigned tasks effectively and deliver quality work within established timelines.
• Demonstrates attention to detail, accountability, and a commitment to operational excellence.
• Ability to collaborate effectively with team members, business partners, and support teams in a fast-paced environment.
• Bachelor's degree in computer science, Information Systems, Management Information Systems, Business Administration, or a related discipline. Equivalent relevant work experience may be considered in lieu of formal education.

Nice to have

• Internship, academic project, or prior experience in data engineering, ETL development, application support, or software development.
• Python scripting knowledge.
• Familiarity with data warehousing concepts and batch processing.
• Exposure to cloud technologies such as Snowflake, AWS Services, or Informatica Cloud.
• Experience working within Agile/Scrum development environments.
• Exposure to the Financial Services industry.
• Experience with automation, process improvement, and operational excellence initiatives.

Details

• Location: Hyderabad, Telangana, India.
• Full-time, employee role; job exempt.
• Hybrid work model: at least four days per week in the designated office, with one day outside an Invesco office.
• Flexibility to support business-critical applications outside normal business hours when required.
• Participation in evening, weekend, holiday, and on-call support rotations.