Engineering Manager

Overview

Lead the design and delivery of ServiceChannel's SaaS platform, owning the .NET back end and React front end technical strategy and leading engineering teams.

What you'll do

• Own commitments and delivery outcomes for the team(s), ensuring predictable and high-quality execution.
• Define and drive the technical strategy and roadmap for the .NET back end and React front end, including architecture, modernization and technical-debt management.
• Translate product and business goals into clear technical deliverables and execution plans.
• Mentor and coach team members, supporting their professional growth and fostering a collaborative, productive environment.
• Monitor delivery and service-health metrics (velocity, quality, reliability, performance, cost) and take corrective action when needed.
• Act as the primary technical and delivery point of contact for product, business and leadership stakeholders; partner closely with Product Management to shape roadmaps, scope initiatives and manage expectations.
• Lead collaboration across software engineers, product owners, project managers, DevOps, QA, security and mobile teams; own API contracts, versioning and backward compatibility for consumers such as web and mobile clients.
• Own release management and CI/CD practices, including safe deployments, feature flags and rollback strategies.
• Drive observability and operational excellence: logging, monitoring, alerting, SLOs, incident management, postmortems and root-cause analysis.
• Continuously improve engineering processes to increase efficiency, predictability and quality; drive adoption of code review, testing and accessibility/performance standards.
• Ensure compliance with security, privacy and regulatory requirements throughout the development lifecycle.
• Conduct regular 1-on-1s, own performance management (goal setting, mid-cycle check-ins, annual reviews), and plan team capacity to meet roadmap commitments while avoiding burnout.

What you'll need

• Bachelor's degree in Computer Science, Information Technology, or a related technical discipline.
• Minimum of 9 years of hands-on experience in full stack development using .NET and React.js.
• 3+ years of experience leading or managing engineering teams (people management, technical leadership and delivery ownership).
• Strong analytical and problem-solving skills, with keen attention to detail.
• Excellent communication, collaboration and interpersonal skills, with the ability to work effectively in cross-functional and global teams.
• Proven experience developing robust APIs using Microsoft .NET C#, ASP.NET MVC and .NET Core / modern .NET.
• Strong expertise in Entity Framework and LINQ for efficient data access and manipulation.
• Proficiency in front-end development with React.js and TypeScript, with a solid understanding of modern JavaScript frameworks and state management.
• Hands-on experience with SQL Server, including performance tuning and query optimization.
• Solid understanding of the SDLC and familiarity with JIRA, GitHub and CI/CD pipelines.
• Strong grasp of modern software design principles, coding best practices and scalable architecture patterns (REST API design, microservices, event-driven systems).
• Proficient in unit testing and a sound understanding of test automation frameworks and principles.
• Knowledge of application security best practices (authentication/authorization, OAuth/SSO, OWASP).

Nice to have

• Practical experience with cloud platforms such as Microsoft Azure and/or AWS, including deployment and monitoring.
• Experience with Azure services such as Functions, Service Bus, Storage Accounts and App Services.
• Experience with MongoDB.
• Familiarity with the Elastic Stack (Elasticsearch, Kibana, Logstash) for logging and analytics.
• Exposure to microservices architecture, including design, development and deployment; containers and Kubernetes.
• Experience with continuous integration tools such as TeamCity, Jenkins or GitHub Actions.
• Experience with feature-flag platforms such as LaunchDarkly, and with APM/observability tools.
• Experience supporting mobile clients (iOS, Android, React Native) through APIs and SDKs.

Details

• Location: Hybrid.
• Employment type: Full-time.