Entitlement Specialist

Overview

Entitlement Specialist on the Data Steward team, responsible for ensuring Salesforce Account, Contract and Entitlement data is correct, which drives customer portal access, contract renewal opportunities and entitlement reporting.

What you'll do

• Resolve daily internal cases brought to the Data Steward team from the Sales and Renewals teams.
• Resolve data issues from Salesforce exception reports.
• Participate in projects related to improving Salesforce data integrity.
• Assist documentation requests during financial audits.

What you'll need

• Minimum 3 years experience working in Salesforce.
• Basic understanding of contracts and identifying customer entitlements resulting from the contracts.
• Extreme attention to detail.
• Experience collaborating within a cross-functional organization.
• Professional oral and written communication skills.
• Proficient in Microsoft Office applications (Outlook, Excel, Word, Teams).
• Ability to work effectively from home.
• Salesforce certifications.
• Data analysis skills.
• Experience with the Salesforce service contract module.

Details

• Requires working either UK or US shift timings on a regular basis, based on business needs.