ERP System Administrator I

Overview

Manage the overall administration, maintenance, and support of Microsoft Dynamics 365 Finance & Operations and its integrated components within the Enterprise IT team, supporting SOX and GMP (FDA) compliance. This position is part of the IT department located in Bangalore, India, and reports to the Sr. ERP Manager.

What you'll do

• Ensure the reliability, stability, availability, performance, and security of the D365 application.
• Own D365 user onboarding and offboarding processes.
• Independently diagnose and resolve complex application, integration, security, and environment-related issues.
• Lead D365 environment administration activities, including Lifecycle Services management, update planning, database refreshes, and integration maintenance.
• Manage environment update timelines and ensure prerequisite tasks are completed on time so updates are not delayed.
• Optimize license allocation to reduce annual cost and size roles optimally based on user needs.
• Reconfigure the environment to match changing business needs.

What you'll need

• Bachelor's degree in Information Systems, Business, Finance, or equivalent experience.
• 5+ years of experience with Microsoft Dynamics 365 Finance & Operations or Dynamics AX.
• Experience as a D365 System Administrator, Application Administrator, or advanced application support resource.
• Experience using Microsoft Dynamics Lifecycle Services to manage environments, updates, and database refreshes.
• Experience with security role configuration, access management, and user administration in D365 or similar ERP systems.
• Experience administering governance, risk, and compliance solutions such as Fastpath, including user access certifications, SoD reviews, and change monitoring.
• Experience supporting SOX processes, working within validated software systems, and reviewing system audit trails for anomalous activities.
• Experience with Azure DevOps for work tracking, change management, or release coordination.

Nice to have

• Experience supporting one or more Dynamics 365 Finance & Operations functional areas including Finance, Supply Chain Management, Procurement, Production Control, Quality Management, or Warehouse Management.
• Experience with GMP or FDA-regulated systems is beneficial.
• Experience maintaining Azure application registrations, integration tokens, or related D365 integration components.
• Experience coordinating validation activities, generating impact assessments, and documenting change controls.
• Experience leading application governance, release readiness reviews, and continuous improvement initiatives.

Details

• Location: Bangalore, India.
• No travel requirements for India location.
• After-hours and weekend work will occasionally be required for system maintenance and upgrades.