Expert Systems Engineer

Overview

Manage ISP service orders and support circuit operations for U.S. clients. Coordinate circuit provisioning, troubleshoot connectivity issues, and drive resolution with carriers, clients, and network teams.

What you'll do

• Submit and manage circuit installations, upgrades, disconnects, relocations, and service changes.
• Coordinate order lifecycles with clients, ISPs, carriers, site contacts, and internal teams.
• Track milestones, provisioning, testing, activation, delays, and blockers.
• Open, monitor, and escalate provider tickets for outages and circuit performance issues.
• Troubleshoot connectivity and coordinate testing, failover validation, turn-up, and restoration.
• Maintain circuit records and prepare status updates on risks, outages, and resolution progress.

What you'll need

• Hands-on experience in network operations or enterprise network engineering.
• Working knowledge of TCP/IP, IPv4, subnetting, VLANs, routing, DNS, DHCP, and gateways.
• Experience troubleshooting WAN and internet issues involving latency, packet loss, jitter, bandwidth, and reachability.
• Familiarity with BGP, OSPF, routers, switches, firewalls, and SD-WAN appliances.
• Experience using ISP portals, ticketing systems, order-management tools, and spreadsheets.
• Clear communication, attention to detail, stakeholder coordination, and persistent escalation skills.

Details

• Location: Pune-Baroda, India
• Support U.S. business hours and participate in on-call or after-hours rotation if required.