Facility Executive - Soft Services

Overview

Oversee day-to-day soft services operations at a client facility, ensuring smooth functioning and high standards of service delivery.

What you'll do

• Conduct daily floor walks and workplace inspections to identify operational issues and ensure service excellence.
• Generate daily, weekly and monthly reports, trackers, dashboards and management updates.
• Maintain records of complaints, service requests, inspections, audits and vendor performance.
• Develop and implement operational procedures to improve service delivery, efficiency and compliance.
• Oversee housekeeping to maintain cleanliness and hygiene across office spaces, meeting rooms, workstations, reception areas, washrooms, pantries and common areas.
• Conduct housekeeping audits and inspections to identify improvement opportunities.
• Ensure availability of housekeeping consumables and cleaning materials.
• Coordinate periodic deep cleaning, carpet shampooing, upholstery cleaning and special cleaning activities.
• Address employee concerns and service requests within defined SLAs.
• Manage multiple service partners including housekeeping, pest control, horticulture, waste management, parking and specialised service vendors.
• Monitor vendor manpower deployment, attendance, grooming and performance.
• Conduct regular vendor reviews and ensure compliance with contractual obligations.
• Track and monitor KPIs, SLAs, productivity levels and service quality metrics.
• Drive continuous improvement initiatives and implement corrective actions for service gaps.
• Coordinate preventive and reactive pest control programs across the facility.
• Conduct inspections of critical areas such as pantries, childcare facilities, cafés, washrooms and utility rooms.
• Ensure pest control schedules, service reports, MSDS documentation and compliance records are maintained.
• Investigate pest-related complaints and coordinate corrective actions with vendors and stakeholders.
• Manage indoor and outdoor landscape maintenance.
• Ensure upkeep and replacement of plants, planters and green walls.
• Coordinate seasonal landscaping improvements and beautification initiatives.
• Monitor vendor performance and plant health across all facility areas.
• Coordinate employee and visitor parking operations.
• Manage issuance of RFID tags, parking stickers and access permissions.
• Maintain parking allocation records and utilisation reports.
• Coordinate with landlord and security teams regarding parking requirements, traffic management and employee queries.
• Monitor vendor performance against agreed KPIs and SLAs.
• Prepare periodic performance reports, dashboards and management updates.
• Identify service deficiencies and implement improvement plans.
• Support internal and external audits related to facility operations.
• Track and analyse consumption of housekeeping chemicals, pantry items, restroom consumables and other facility materials.
• Maintain inventory records and ensure optimum stock levels.
• Identify opportunities for cost optimisation and reduction of wastage.
• Verify vendor invoices against work completion records and contractual obligations.
• Monitor Work Completion Certificates (WCCs) and ensure timely documentation.
• Coordinate with Business Units, Security, HSE, landlord teams and external agencies.
• Support employee engagement activities, events and workplace initiatives.
• Ensure timely communication regarding facility-related updates, maintenance activities and operational disruptions.
• Use MS Office applications (Excel, PowerPoint, Word, Outlook) for reporting, analysis, presentations and communication.

What you'll need

• Bachelor's degree in hospitality management or related field.
• Proven experience in facilities management, with a focus on soft services.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and facilities management software.
• Analytical and problem-solving skills.
• Knowledge of health and safety regulations and best practices in facility management.
• Ability to work flexibly, including after-hours when required.

Details

• Location: On-site, Mumbai, MH.
• Scheduled weekly hours: 48.
• Ability to work flexibly, including after-hours when required.